For inspiration please call: 0800 044 3870​

Telephone Skills (For Inbound and Outbound Operations)

These courses focus upon strengthening the telephone skills of internal staff. They help the teams become more aware of how to influence customers over the telephone, how to deal with difficult calls including how to calm angry customers down and generally increase the standard of service provided.

Overall, our telephone courses fall in to two distinct areas:

Telephone sales which includes both inbound and outbound telesales operations and Customer care which includes customer service and helpdesk operations.

Telephone Sales Programme Example

Customer Care Programme Example



0800 044 3870​

4 Old Park Lane,
Mayfair, London


​As a training business partner we enjoy forming relationships with the various stakeholders who are involved in the delegates learning cycle.

None more important than the line-manager of the delegates being trained.


Inspire me understands how to modify behaviour in people and deliver permanent changes in behavioural skills.

This is achieved through our unusual training methodology and working closely with the client at all levels.